Coronavirus - what is insured?

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Coronavirus – We're here to help.

In these challenging times, we want to support you as best as we can – true to the promise: «We are there for you when it counts.» 

Our agencies have reopened with stricter hygiene precautions. In the event of a loss, you can contact us conveniently online or at 0800 80 80 80.

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The Corona chatbot

“My co-worker has come down with Corona – what now?” The chatbot provides quick answers to Corona-related questions. You can still call us, however, if you require more detailed information.

Relax Assistance travel insurance

Situation in Switzerland

Since 1.4.2022, all federal coronavirus measures have been lifted. 

General travel information

In almost all regions of the world, however, the risk of infection from coronavirus still exists. If you still wish to travel: It is best to clarify directly with the embassy or consulate of the destination country which restrictions apply locally.

These can vary in each case and change at very short notice. Possible restrictions and requirements include the following:

  • Changed entry requirements up to border closures
  • Requirements before departure (e.g. completion of entry form for the destination, presentation of a negative test result)
  • Requirements after departure (e.g. quarantine obligation at the destination, mask obligation, certificate obligation)

List of countries with virus variant of concern

Currently, Switzerland has no countries on its list with a virus variant of concern.

Medical Issues

With "Relax Assistance", the cancellation of a trip due to a health issue is insured. This also applies if persons close to the insured (family members) or the travel partner become seriously ill with COVID-19.

Measures taken by the official authorities / Advice against taking the trip

Cancellation of a trip due to official measures that prevent the start of the trip are also insured under the GCI. In the case of package tours, you should check whether the travel agency will grant a refund if the trip cannot be made.
If a trip is booked despite the existence of an official travel warning, trip cancellation due to civil unrest, warlike events or a pandemic is not insured.

Issue of a quarantine order*

Cancellation of a trip due to a quarantine requirement (not foreseeable at the time of booking) is insured.

Isolation/quarantine during the trip

If you test positive at your destination and have to go into isolation/quarantine, the additional costs will be reimbursed within the scope of the GCI.

Vaccinations

If the trip cannot be started due to missing documents (e.g. health certificate or vaccination certificate), there is no cancellation cost protection.

* These statements refer to the General Conditions of Insurance (GCI), version 10/2021 (insurance cover may differ if older versions of the GCI are applicable).

Wedding Insurance

Epidemics, pandemics and related official measures are not covered by the wedding insurance. We kindly ask you to contact your organizer if you have any further questions and thank you for your understanding.