In these challenging times, we want to support you as best as we can – true to the promise: «We are there for you when it counts.»
Our agencies have reopened with stricter hygiene precautions. In the event of a loss, you can contact us conveniently online or at 0800 80 80 80.
Since 1.4.2022, all federal coronavirus measures have been lifted.
In almost all regions of the world, however, the risk of infection from coronavirus still exists. If you still wish to travel: It is best to clarify directly with the embassy or consulate of the destination country which restrictions apply locally.
These can vary in each case and change at very short notice. Possible restrictions and requirements include the following:
Currently, Switzerland has no countries on its list with a virus variant of concern.
With "Relax Assistance", the cancellation of a trip due to a health issue is insured. This also applies if persons close to the insured (family members) or the travel partner become seriously ill with COVID-19.
Cancellation of a trip due to official measures that prevent the start of the trip are also insured under the GCI. In the case of package tours, you should check whether the travel agency will grant a refund if the trip cannot be made.
If a trip is booked despite the existence of an official travel warning, trip cancellation due to civil unrest, warlike events or a pandemic is not insured.
Cancellation of a trip due to a quarantine requirement (not foreseeable at the time of booking) is insured.
If you test positive at your destination and have to go into isolation/quarantine, the additional costs will be reimbursed within the scope of the GCI.
If the trip cannot be started due to missing documents (e.g. health certificate or vaccination certificate), there is no cancellation cost protection.
* These statements refer to the General Conditions of Insurance (GCI), version 10/2021 (insurance cover may differ if older versions of the GCI are applicable).