Coronavirus - what is insured?

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Coronavirus – We're here to help.

Update from May 20, 2020:

In these challenging times, we want to support you as best as we can – true to the promise: «We are there for you when it counts.» 

Our agencies have reopened with stricter hygiene precautions. In the event of a loss, you can contact us conveniently online or at 0800 80 80 80.

Relax Assistance travel insurance

General travel

A partial easing of the travel warning issued by the Federal Council on March 13, 2020 against all non-essential travel abroad is forthcoming for certain countries. Borders are to gradually be reopened and travel for vacation purposes will again be permitted if the epidemiological situation continues to improve, or at least remain stable.

The extent of any insurance cover depends on the recommendations effective at the time of departure, which are issued by the Federal Council and/or FDFA (Federal Department of Foreign Affairs) and by the authorities of the destination country.

Please note: Travel booked after March 13, 2020 and before the current travel restrictions have been lifted will not be insured.

Only for new contracts: For new contracts concluded starting March 13, 2020, the cases for Relax Assistance travel insurance are no longer insured in connection with coronavirus (SARS-CoV-2 and COVID-19).

Package tours

If you have booked trip through a tour operator, please contact the tour operator in question. If the tour is cancelled by the organizer, the customer has the choice, in accordance with the rules of the Package Travel Act,  of either receiving a refund of the amounts paid or selecting a different package tour offered by the tour operator (Art. 11 para. 1 in conjunction with Art. 10 para. 3 of the Package Tours Act).

Customized tours

If a tour operator cancels or should have canceled a tour, the operator is obligated to reimburse the cost of the tour. Many hotels, airlines and travel portals offer no-fee booking changes and/or refunds. The first step is to contact your travel operator.

If you are charged cancellation fees after all, please report this. To report a loss, go here to file a claim online.

Wedding Insurance

Epidemics, pandemics and related official measures are not covered by the wedding insurance. We kindly ask you to contact your organizer if you have any further questions and thank you for your understanding.

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