Coronavirus - what is insured?

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Coronavirus – We are here for you.

Update from March 23, 2020:

In these challenging times, we want to support you as best as we can – true to the promise: «We are there for you when it counts We are networked with the latest technology and prepared to do everything we can to support you in the current situation as effectively, reliably and personally as possible: Until further notice, your Zurich will support you by phone, video telephony and e-mail during normal business hours.

Of course, you can still count on our help in the event of a claim. The easiest way to reach us is online and in emergencies you can also call 0800 80 80 80.

Federal Council's recommendation

According to the Federal Council's recommendation, the Council advises against non-urgent trips abroad until further notice (currently 30.04.2020). If you have to cancel your trip due to this, we ask you to request a refund from the transport company, organizer and / or (online) travel agency. Should cancellation costs arise, we ask you to submit an online damage report. Here the link to the online damage report.
Attention: Travel booked after March 13, 2020 and before the current travel restrictions have been lifted will not be insured. Only for new contracts: Previously booked travel is not insured if the insurance contract was not concluded until after March 13, 2020.

Relax Assistance Travel Insurance

I've booked a trip and now I can't go. Will my Assistance coverage pay the cancellation costs?

Relax Assistance will pay the cancellation costs if you are unable to go on your trip, e.g. due to an entry ban in quarantine or outbreak areas, unless these costs are reimbursed by the transportation company or travel operator. This also applies if you are unable to continue your trip as planned. Since the situation can change from day to day, it is important to stay up-to-date with information about all entry and exit bans, as well as notifications from the FOPH (Swiss Federal Office of Public Health) or the FDFA (Federal Department of Foreign Affairs). We would be happy to discuss your individual insurance situation by phone at 0800 80 80 80.

I was planning to travel to an event that is now being cancelled because of coronavirus. Is it insured?

Yes. Travel cancellation costs are insured if booked events have been cancelled by an official authority due to the coronavirus and you would have travelled to the location only for this event. 

In general: Please always contact the booking office first and clarify whether cancellation or rebooking is possible. 

Please understand that our claims team is currently very busy and we therefore have to concentrate on actual claims. Because the situation is currently changing almost daily, reliable information for trips with dates more than a month away is hardly possible.

Wedding Insurance

Is my wedding insured if I have to cancel it due to coronavirus?

Epidemics or pandemics, including related official measures, are excluded from the insurance cover of wedding insurance. We suggest that you contact your organizer if you have further questions, and thank you for your understanding.

Zurich Help Points

The safety of our customers is paramount – we are therefore closing our Help Points until further notice. We will of course continue to be here for you: You can reach us at any time in the event of urgent claims on 0800 80 80 80 or via online damage reporting. We ask customers with Help Point PLUS coverage to contact us by phone only. Please stay healthy!

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