Contact us

No matter how you report the incident, we will be pleased to assist you. You can contact us by phone on weekdays from 7 a.m. to 9 p.m. or even around the clock in the event of a breakdown or emergency.

Report transport damage

So that we can help you as effectively as possible with your transport claim, please notify us as soon as possible by phone or by PDF form.

Notes for transport claims

For transport claims, it is vital to take rapid action to assess and minimize damages as well as to secure your right of recourse.

For insured events abroad, a local claims inspector (cargo surveyor) must be called in. You can find contact details in the List of Cargo Surveyors. 

Further information