Insurance Supervision Act


Information according to ISA

The Swiss Insurance Supervision Act (ISA) regulates the supervision of insurance companies and insurance intermediaries. Among other things, it defines the information obligations of insurance intermediaries. The Swiss Financial Market Supervisory Authority FINMA monitors compliance with the ISA.

Information pursuant to Article 45 of the Insurance Supervision Act

This information in accordance with Article 45 of the Insurance Supervision Act is available in the currently valid version at:

Version 01.01.2024

What is the insurance intermediary’s status and who are the commissioning insurance companies?

We, Zurich, and our employees act as tied insurance intermediaries.

We offer you insurance products from the following insurance companies:

  • Zurich Insurance Company Ltd, Mythenquai 2, 8002 Zurich 
  • Zurich Life Insurance Company Ltd, c/o Zürich Versicherungs-Gesellschaft AG, Mythenquai 2, 8002 Zurich
  • EPONA, Société d'assurance générale des animaux SA, Avenue de Béthusy 54, 1012 Lausanne
  • European travel insurance, branch office of Helvetia Swiss Insurance Company Ltd, St. Alban-Anlage 56, 4052 Basel
  • Helvetia Swiss Insurance Company Ltd, Dufourstrasse 40, 9001 St. Gallen
  • Orion Legal Expenses Insurance Ltd., Aeschenvorstadt 50, 4051 Basel
  • Sanitas Krankenversicherung, Jägerstrasse 3, 8004 Zurich

How is personal data processed?

The personal data received will be used for counselling and processing your insurance applications and contracts as well as for marketing purposes. Data processing is carried out in compliance with the Data Protection Act. 

Zurich and its employees as well as Zurich's independent general agencies and those insurance companies from which an offer is requested, as well as the companies of the Zurich Group, receive the personal data for the above-mentioned purposes. In addition, service providers also receive corresponding personal data for processing the respective contractual relationship. Data processing by the respective recipient is governed by the recipient's privacy policy.

Personal data is stored physically or electronically in a protected and confidential form. The data is stored for as long as is necessary due to contractual and legal provisions.

The information pursuant to Article 45 of the Insurance Supervision Act originates from Zurich Insurance Company Ltd, Mythenquai 2, 8002 Zurich, address for service: Hagenholzstrasse 60, P.O. Box, 8085 Zurich.

Disclosure of potential conflicts of interest within the meaning of Art. 45a ISA

Conflicts of interest can arise if there are monetary or non-monetary incentives for the insurance intermediary when brokering certain insurance products to customers. Such incentives may include, for example, volume-based compensation, performance-based commissions, sales promotion measures or bonuses. Guidelines, directives and controls are in place in connection with the organisation of such incentives in order to prevent the interests of policyholders from being compromised in bad faith by incentive or remuneration practices.