Zurich One Portal for private customers

You can start the self-registration for the Zurich One customer portal using this link.

You will need the following contact details for self-registration:

• A valid email address
• A valid mobile phone number

To successfully identify you, we need the following additional information from you:

• Policy number (How can I find my policy number?)
• Date of birth

Please contact our customer service by phone at +41 41 528 32 50.

You can view your policies in the customer portal by clicking on the "Policies" section. There you will find an overview of all policies taken out with Zurich Insurance (including Orion).  

The type of insurance, the policy number, the term and the premium are displayed. Basic information is available for personal liability, life and Orion policies (product name, policy number and policy status).  

Yes, you can download your insurance policy documents by following the process below:

• Click on "My policies"
• Select the policy for which you want to download the documents
• Under "Policy documents”, you will find all available documents
• Click on the document you wish to download

Please contact us by telephone on +41 41 528 32 50. A customer advisor will help you by connecting your accounts in the Zurich customer portal. This ensures that all your policies are assigned correctly. After this process, you should be able to see all your policies in the customer portal within 24 hours. 

Yes, you can report claims in the customer portal by following the process below: 

• Click on "My Claims" in the overview column
• Select the insurance policy that applies to the claim
• Enter all required information in the claims reporting process 

Yes, you can access the claims overview by clicking on "My Claims".

With this service, instead of physical mail, you’ll receive your insurance documents digitally whenever possible. You can access your documents quickly and securely at any time – even when you’re on the go. Your documents are available in your customer portal account.

As soon as new documents are available, you’ll receive an email from zurichone@zurich.ch. Once you login to the customer portal, you’ll reach an overview page with all your documents, ready to download.

We’re starting with invoice documents. In the future, we plan to offer contract-related documents digitally as well. Since we’re gradually adjusting the service, you may still receive some documents by physical mail.

No. Digital document delivery is free of charge.

Simply log in at zurichone.zurich.ch or open the mobile app for Apple iOS or Android and go to “Personal Information.”

You can unsubscribe from digital document delivery at any time via the link at the bottom of the email.

Tip: If you’d like to receive your documents digitally again later, you can change your delivery preferences in our customer portal under “My Preferences.” Simply log in at zurichone.zurich.ch or open the mobile app for Apple iOS or Android.

Depending on your device and browser settings, your documents may be saved in different locations after download. Please check your files or download folder. If you’re using an Apple iPhone or iPad with the Safari browser, this guide can help: https://support.apple.com/en-ch/102440.

If you still can’t find your document, there may be a technical issue. Our team is happy to help: zurichone@zurich.ch.

If you see error messages or can’t download your document, please email us at zurichone@zurich.ch.

Yes, you have the option of raising any concerns with Zurich Insurance in the customer portal. You can use the "Contact" section to fill out the contact form or call the customer service telephone numbers displayed. We will be happy to answer any questions you may have. 

Can I also contact Zurich Switzerland by e-mail?
Please use our online forms. This allows you to submit all your general or specific inquiries (e.g. claims notifications or address changes). The advantage of our contact forms is that your request gets to the right place faster and can therefore be processed more efficiently.

Would you prefer to call us? We are also happy to help you by phone:

Call from Switzerland: 0800 80 80 80

Call from abroad: +41 44 628 98 98