How do I receive my login data for the declaration platform?
An invitation letter for the declaration, which includes your registration or login data, will be sent to you once a year. The declaration can only be carried out with this letter.
Declaration
New: Function for trustees
More details
The following information will help you to determine the salary subject to premiums and their entry in the declaration platform.
FAQs
Instructions
Why do I need my policy number for registration and where can I find it?
For security reasons and for clear identification, your customer number and contract or policy number must be provided upon registration. You can find the contract or policy number on policy, invoice and correspondence documents.
I am a fiduciary. How can I register and log in for various Zurich customers?
To do this, you will need the customer number and the contract or policy number for your customer's personal insurance policies. We send this information to the policyholder or the recipient of the correspondence each year when we ask for the wage bill declaration.
Do you take care of several Zurich customers? To register, simply use your own name and email address, as well as the customer number and contract or policy number of an insured person. Then select "change customer" when needed. It is not necessary for you to register all insured persons.
Our instructional video will show you exactly what you need to do.
I have forgotten my password. What should I do?
You can reset your password yourself by answering your security question. If this does not work or you do not remember the answer to your security question, please contact our technical support at 0800 81 81 82 or by email at dec.support@zurich.ch.
I have lost the invitation letter for the declaration including my login information. Who shall I contact?
If you lose your invitation letter, please feel free to contact our technical support. You can contact us at 0800 81 81 82 or by email at dec.support@zurich.ch.
Is my data safe with Zurich?
Zurich takes your privacy and data protection very seriously. We attach great importance to a trusting relationship and to the protection of your data. The online privacy policy and the general privacy policy for insurance products explain how Zurich collects and processes personal data.
How do I determine the salary subject to premiums?
Please refer to the instructions to determine the salary subject premiums. If you have any questions regarding the content, please contact your responsible Zurich general agency (contact details can be found on the invitation letter you received) or your insurance broker.
I discovered an error on my final invoice. How can I make a correction?
You can resubmit your correct salary data via the declaration platform. To do so, log in to the platform again, click on "Make correction" and select the insurance you wish to correct.
If you would prefer to notify us of the correction in a different way, please contact your responsible Zurich general agency (contact details can be found on the invitation letter you received) or your insurance broker.
Can my policy be adjusted to current circumstances so that the additional payment or reimbursement is as low as possible?
The provisional salary agreed upon in your policy and therefore also the provisional premium invoice can be adjusted after receipt of the final premium invoice. Therefore please contact your responsible Zurich general agency or your insurance broker.
Why can I only declare the salaries of Accident & Health insurance policies via the declaration platform and for other insurance policies I still receive a declaration form?
Currently, the platform supports declarations for Accident & Health insurance (LAI, Supplementary LAI Accident Insurance, Income Replacement Insurance Due to Illness). To declare other insurance policies, you will continue to receive a physical declaration form by mail, which must be returned to us. We are doing everything we can to further expand the declaration platform as quickly as possible.
How can my fiduciary register on the declaration platform?
Please give the invitation letter together with your contract number or policy number to the fiduciary of your choice. They can then register using your registration or login data. At your request, Zurich can revoke access to the platform at any time.
Where can I find the current premium rates in order to enter them into my accounting system?
Unless you have received or will receive a new policy with adjusted premium rates for the next calendar year, the previous premium rates (shown on the current policy document) are still valid. If anything is unclear, you can also contact your responsible Zurich general agency or your insurance broker.
What is Lohnstandard-CH (Salary Standard-CH)/Swissdec and how can I register for it?
The uniform salary reporting procedure (ELM) eliminates the necessity to manually fill out countless forms for various recipients. Instead, the data is sent electronically directly from your payroll department with a click of the mouse. This has several advantages for you:
- There is no need to fill out declaration forms for Accident & Health insurance
- Encrypted transfer of salary data to multiple recipients with a single click
- Savings due to reduced administrative costs
- Time savings thanks to reduced verification
- Correct salary data
The requirements for this are a Swissdec-certified payroll accounting software (providers can be found at www.swissdec.ch) and the configuration of the payroll program with your Zurich insurance profile before the first salary payment of the year.
We are also happy to assist you personally
Technical support: If you have any problems with registration or data transfer, please contact us at 0800 81 81 82 or by email at dec.support@zurich.ch.
Professional support: If you have any questions regarding content, please contact your responsible Zurich general agency (contact details can be found on the invitation letter you received) or your insurance broker.
