3.1. Contacting the customer call center, use of chat/chatbot, contact form, premium calculator incl. online conclusion and services on partner sites and comparison platforms
In connection with telephone calls with our customer service, the inquiries received through the chat, chatbot and the contact form, the use of the premium calculator (incl. online purchase) as well as our services on partner sites and comparison platforms personal data is processed for handling your requests and marketing purposes. If you provide us with your personal information as part of the use of these services, Zurich may combine them with information in its customer database. Telephone calls with our customer service as well as enquiries via the contact form are processed to deal with your requests. Telephone calls can be recorded for service quality and training purposes.
3.2. Web analysis and cookies
When you are using Zurich’s website and online services, we automatically collect meta data about your site visit. These may include the browser, the type of device (e.g., smartphone or tablet) you are using, the channel used to access zurich.ch (campaign and reference information), how long your visit was and your IP address. Furthermore, we also record which content you retrieved on zurich.ch and how you interacted with the website and the applications on our website (digital offers). Information about the website visit may be merged with the information in Zurich’s customer database. We do this to improve our web services and our insurance benefits as well as to align your experience on zurich.ch with your requirements. In order to store and analyze the collected data, we make use of tools from third-party providers such as Oracle.
We use cookies to provide our digital services. These are small text files that are stored in your browser or on your device and are transmitted to us each time you access zurich.ch or one of our digital offers. These contain, for example, an anonymous user ID so that we can recognize you on your next visit. Without cookies, we would be unable to improve our digital offers on an ongoing basis or provide you with time-saving functions, such as the ability to continue with the calculation of a premium or the personalization of content. However, we ensure that only information that is really needed is saved. If you do not agree with the use of cookies, you can configure your browser to that it does not accept any cookies from zurich.ch. You will generally still be able to make use of our digital offers, but certain functions may not be available or only to a limited extent.
Furthermore, we also integrate technology from external providers in our digital offers, to which we transfer data on your activities on zurich.ch and our digital offers within the scope of our business relationship. These include, for example, technology from web service providers such as Google (Google AdWords and Remarketing). Here we ensure that only anonymized data is transmitted. Cookies are also used when saving this data whereby the responsibility lies with the external service provider.
3.3. Integration of social media platforms
Our website integrates platforms of online social networks. These platforms are displayed in each case with the logo of the corresponding network.
Whenever you access such a platform, a direct connection is established with the servers of the corresponding social network. If you are logged into this network with your username and password at this point in time, the network will automatically be notified that you are visiting our website. This information can be assigned to your user account. The contents of our pages will also be linked with your profile in the respective social network if you interact (for instance by using the "Like" or "Share" functions on Facebook or the "Tweet This" function on Twitter) with social networks via our website. Other users of the network may become aware about this interaction. Zurich Switzerland or the companies of the Zurich Insurance Group are neither associated with nor in any way responsible for the third-party operators whose platforms are integrated in to our website. If you are not a member of the social network or are not logged in, it is still possible that your IP address will be transmitted and stored on the platform.
Specific privacy policies and liability provisions apply for integrated third-party websites. The storage and use of your data through these site operators may exceed the scope of the privacy policy of Zurich Switzerland. Zurich has no knowledge of the purpose and scope of data collection and the further processing and use of the data, and it cannot influence this. You should therefore review the privacy policies of the third-party operators yourself.
Below is a list of the social networks that can be integrated into our website. Here, you will also find information about the operators as well as a link to their privacy policies. The respective websites will inform you about your rights and setting options for protecting your privacy.
Facebook
Operator: Facebook Inc., 1601 S. Californium Ave, Palo Alto, CA 94304, USA
Privacy policy
Google+
Operator: Google Inc., 1600 Amphitheatre Parkway Mountain View, California 94043, USA
Privacy policy
Twitter
Operator: Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA
Privacy policy
Instagram
Operator: Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, USA
Privacy policy
YouTube
Operator: Google Inc., 1600 Amphitheatre Parkway Mountain View, California 94043, USA
Privacy policy
MailShare
Contents of websites and social networks can also be shared via email (so-called MailShare). If an email is sent via this function, the privacy policy of the respective email provider will apply (for instance, that of Gmail, GMX, Hotmail, etc. or even that of your employer). Email data entered by the user for the MailShare function is not stored by Zurich Insurance Company Ltd.