Contact | Change address & name | Praise | Complaint | Cancellation

Report your claim quickly and easily via the Zurich One customer portal.

Report a claim in Zurich One

You do not yet have access to the customer portal? You can find the online form and more information on how to report a claim here.

You can easily check the status of your claim in the Zurich One customer portal. There you can also contact us directly.

If you have any further questions, we are happy to help: call us on 0800 80 80 80 or use our contact form.

Go to Zurich One

Simply choose the option that suits you best. To help us process your request as quickly as possible, we recommend using our customer portal.

Zurich One customer portal (recommended): Upload additional documents directly in Zurich One. This way they reach us immediately and can be processed as quickly as possible.

Email: Send your documents, including your claim number, to claims@zurich.ch. Please make sure your claim number is clearly visible on all documents.

Post: Send your documents to: Zurich Switzerland, Scanning GIC, 8085 Zurich. Please write your claim number clearly on all documents.

Go to Zurich One

Did you know?

A change of address can have an impact on your insurance. For example, if your living situation, the size of your home or your ownership status changes, it is worth reviewing your insurance cover.

Use our online premium calculator to simulate your new situation, or get personal advice.

Change of address online

The easiest way to update your address is directly in the Zurich One private customer portal.

Go to Zurich One

You do not yet have access to the customer portal? Then register or change your phone number via the online form.

Change your email address quickly and easily in the Zurich One private customer portal.

Go to Zurich One

You do not yet have access to the customer portal? Then register or change your email via the online form.

Have you changed your name? Let us know using the form below. We will update your data and automatically adjust your name in your existing policies.

A name change is often associated with a new life situation. We are happy to assess with you whether your insurance cover still matches your needs. To do so, schedule a personal consultation.

Request name change

Change your phone number quickly and easily in the customer portal.

Go to Zurich One

You do not yet have access to the customer portal? Then register or change your phone number via the online form.

Pay your premiums conveniently by eBill, direct debit (LSV), e-banking or payment slip. Depending on the contract, you can also pay your premiums in instalments.

Would you like to adjust your payment method? Use the form below to do so.

Change payment method

Do you have questions about an invoice, a premium statement or a payment? Use the form below. We will review your request and contact you if needed.

Good to know:

If possible, have your policy or invoice number ready. This helps us process your request more quickly.

If the review results in a credit or refund, it will be taken into account automatically.

Report questions about the invoice