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About cancellation

Cancel life insurance

Here you will find all the information and contact options for cancelling your life insurance.

Cancel life insurance
Motor, household and other insurance

Cancel your insurance or clarify any questions regarding cancellation via our contact form.

To the contact form

Information about cancellation

When can I cancel my insurance?

  • At least three months before expiry of the contract
  • 14 days after payout in the event of a loss
  • In the event of a premium increase by Zurich
  • In the event of a vehicle change (see Frequently asked questions)
  • When moving abroad

How can I cancel my insurance?

  • Using the cancellation form, by email or in writing by mail (not registered)
  • Please note the policy number and the effective date
  • Important: It is not the date of dispatch but the date of receipt that is decisive

Further information on cancellation provisions can be found in the General Conditions of Insurance (GCI) and in some cases in the Special Conditions that you received with your insurance policy.

Frequently asked questions

I am moving. Can I cancel my insurance outside the cancellation period?

Moving house does not constitute grounds for cancellation. But there is one exception: If you are moving abroad, you can cancel your insurance outside the cancellation period (the date on which you inform your municipality that you are leaving is key). Provide us with your leaving confirmation when canceling.

I am moving abroad. When can I cancel?

If you are moving abroad, you can cancel your insurance outside the cancellation period (the date on which you inform your municipality that you are leaving is key). Provide us with your leaving confirmation when canceling.