HomeAssistance Insurance

Craftsman plumbing in the bathroom repairing the drain


There are situations in which quick action is simply required: if you lock yourself out by mistake, if the toilet overflows or a colony of wasps sets up headquarters on the terrace. With HomeAssistance Service, help is just a phone call away.


Locksmith: You’re outside, your child is inside.

You've locked yourself out: now you need a professional quickly, to open the door as soon as possible. HomeAssistance not only pays for the locksmith, but also provides the specialist as fast as possible.

Uninvited guests: wasps on the terrace

An insect hotel in the garden can offer great enjoyment. Less pleasant, however, is a hornet's nest right above the front door. Bed bugs can be an unwanted holiday souvenir that remove the joy from a home. Within the scope of HomeAssistance, we will find the right professional for you and pay for their services.

All-round protection, even when you’re not at home

The heating in your house breaks while you are on a two-week skiing holiday? We organize the appropriate heating technician and take over the costs of their services.

Insurance benefits

A secure feeling, even when you’re not at home – thanks to our Home Assistance.

In detail

HomeAssistance includes the following services:

  • Emergency situation: Zurich organizes specialists to take the necessary immediate measures if damage occurs or if a claim lodged would increase without immediate action. Costs of up to CHF 1,000 are covered.
  • Locksmith service when the insured person is not able to open the doors and gates of the insured premises. Costs of up to CHF 1,000 are covered. 
  • Assistance in case of malfunctions in heating, air-conditioning, ventilation, lift and sanitation systems and in the fuse box. Costs of up to CHF 1,000 are covered. 
  • Pipe-cleaning service when a waterpipe is blocked. Costs of up to CHF 1,000 are covered. 
  • Pest control service in the case of pests and vermin harmful to health (e.g. bed bugs, mice). Costs of up to CHF 5,000 are covered. 
  • Removal of bees’, hornets’ and wasps’ nests up to CHF 1,000.

Depending on the type of home and building, the premium is fixed per year. For a detached family home, for example, the annual premium is less than CHF 40 (including statutory charges such as stamp duties; any deductions such as the youth or combination discount are not included in this price).   

Important exclusions:

  • Cost of replacement parts 
  • Damage to buildings and household contents 

Do you have any questions?

FAQ Downloads

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