Customer reviews, experiences & certificates 2025

Customer Opinions

Insurance is a matter of trust. That’s why our customers’ opinions and experiences are especially important to us. Experts and employees also give us top ratings!

What customers are saying about us

5-star rating

E.Ö.

Friendly, fast and uncomplicated handling! Thank you!

4.5-star rating

P.S.

Very good service and easy, customer friendly process.

3.5-star rating

B.C.

Everything was dealt with between the garage and Zurich insurance. If I don’t have to worry about the payments-I.e. Zurich pays garage directly-then I am very happy.

4-star rating

M.G.

Assistance arrived but there was waiting time.

4-star rating

C.P.

Seamless process, effective communication.

3-star rating

E.M.

I don’t think I got the same type of frontwindow installed. Next time I will not go back to the Zurich partner, but to an official brand garage.

4-star rating

V.S.

Service was very good in general, professional and quick.

4-star rating

L.H.

Easy handling!

3-star rating

M.S.

Communication when it‘s needed.

FAQ

Where do customer reviews come from?

To continuously improve our offerings, we invite our customers to share their experiences with Zurich through an online survey. They rate various touchpoints, products, and services on a scale from 0 to 10, and can add personal comments. All ratings are subsequently converted to the familiar 5-star scale.

How are customer reviews processed?​

All comments and reviews are anonymised using initials before publication. If necessary, we also anonymise other personal data, such as the names of employees or advisers. Ratings are converted from a 0–10 scale to a 1–5 star scale. Comments are published in their original wording.