With this service, instead of physical mail, you’ll receive your insurance documents digitally whenever possible. You can access your documents quickly and securely at any time – even when you’re on the go. Your documents are available in your own secure personal area.
As soon as new documents are available, you’ll receive an email from zurichone@zurich.ch. Then, we’ll send a verification SMS code to your mobile number registered with Zurich. Once you enter the code, you’ll reach an overview page with all your documents, ready to download.
We’re starting with invoice documents. In the future, we plan to offer contract-related documents digitally as well. Since we’re gradually adjusting the service, you may still receive some documents by physical mail.
Yes. Before you can access your documents, you’ll need to enter a one-time SMS code sent to your mobile number registered with Zurich (two-factor authentication). This extra security step meets the highest standards of data protection and security.
No. Digital document delivery is free of charge.
If you want to change your phone number, please contact your local Zurich agency or Zurich Customer Service.
Tip: For future updates to your contact details, you can use our customer portal, Zurich One. Simply log in at zurichone.zurich.ch or open the mobile app for Apple iOS or Android and go to “Personal Information.”
There are several reasons why you might not receive an SMS code: First, check if the displayed mobile number is correct. The last two digits (e.g. *******58) will be shown.
If the mobile number is correct:
If the mobile number is not correct:
Please email us your current mobile number. We’ll update it for you, and the change will apply to your next document delivery. In this case, the current document will be sent by physical mail.
Tip: For future updates to your contact details, use our customer portal, Zurich One. Log in at zurichone.zurich.ch or open the mobile app for Apple iOS or Android and go to “Personal Information.”
You can unsubscribe from digital document delivery at any time via the link at the bottom of the email.
Tip: If you’d like to receive your documents digitally again later, you can change your delivery preferences in our customer portal under “My Preferences.” Simply log in at zurichone.zurich.ch or open the mobile app for Apple iOS or Android.
Depending on your device and browser settings, your documents may be saved in different locations after download. Please check your files or download folder. If you’re using an Apple iPhone or iPad with the Safari browser, this guide can help: https://support.apple.com/en-ch/102440.
If you still can’t find your document, there may be a technical issue. Our team is happy to help: zurichone@zurich.ch.
If you see error messages or can’t download your document, please email us at zurichone@zurich.ch. If downloading doesn’t work, we’ll send your documents by physical mail during the transition period.
