Zurich and Social Media

Zurich and Social Media

Zurich and social media

Legal information on the use of social media

We ask that you observe the following legal information when contacting Zurich Insurance Company Ltd via social media:


  • We address our users in the familiar form on our social media channels, provided that this is common on the respective medium. 
  • Respectful and constructive dialog is important to us.
  • You are personally responsible for the entries you publish, and you grant us an unlimited right of use when sending a comment, photograph or video, without the right to any financial compensation.
  • Your submissions should be related to the respective content published (no spam).
  • Submissions must not contain offensive, racist, sexist, slanderous, insulting, misleading or generally discriminatory remarks.
  • Published content must not breach Swiss law (especially personality and copyright law) or the rules of the respective social media channel. Neither must they encourage others to commit such breaches.
  • Submissions must not contain any advertising for companies and/or products or services.
  • Your submissions must not contain any personal information about other persons who have not agreed to its publication.
  • In particular, we reserve the right to remove submissions that violate our company rules, breach Swiss law or have nothing to do with the content of our social media pages (spam, advertising). Additionally, we reserve the right to delete entries at our own discretion and, if necessary, to block our social media channels for certain users.
  • We will not respond to provocative submissions.


  • Social media are public platforms that enable all to express their views. We can only accept responsibility for our own comments.
  • The content published by us on this page is for information only. It shall not be construed as advertising, offers, recommendations or encouragement to perform an investment or divestment. Neither shall it be interpreted as making promises or offers of jobs at Zurich Insurance Company Ltd.  
  • Occasionally, we refer to third-party websites via social media. This does not represent an official recommendation of the contents or of the authors of these websites.
  • Zurich Insurance Company Ltd is neither affiliated with nor in any way responsible for Facebook, Twitter or any other social media platform provider. We therefore cannot control how these providers or other third parties use the information that you share via these pages. Please read up on their data privacy and security policies. Zurich Insurance Company Ltd does not accept any responsibility for the conduct of these providers or other third parties.
  • Without the written consent of Zurich Insurance Company Ltd, you do not have the right to use the content and trademarks of Zurich.


  • We will not ask you for any personal information via social media – the only exception is competitions carried out by Zurich via social media. We recommend that you do not publish any personal details (either with regard to yourself or third parties), such as age, addresses, contact details, etc., via social media.
  • Zurich complies with Swiss data privacy legislation. It uses data obtained via social media only for purposes associated with the respective platform (or listed in the participation conditions of competitions).
  • If you send us an inquiry on a social media platform, depending on the response required we may also refer you to other secure communication channels that guarantee confidentiality. 
  • Zurich complies with Swiss privacy legislation and only uses data received via social media for the purposes associated with the respective platform.
  • Further information on data privacy can be found in the Zurich online data privacy declaration.

Questions about Zurich

  • We cannot comment on any speculations about Zurich as a company or on the insurance market.
  • Social media are not suitable for answering questions about the products and/or services of Zurich. Please send your request directly to your customer consultant, to a Zurich general agency in your vicinity (can be found at www.zurich.ch) or to social-media@zurich.ch.