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Travel insurance
Benefits at a glance
- If you become ill or have an accident or the transportation company goes bankrupt before your trip, Zurich pays the cancellation costs
- Zurich provides support in an emergency during your trip and, for example, rescue and repatriation costs
- In the event of road accidents or theft abroad, we will safeguard your legal interests
- Our Home Care Service also gives you a feeling of security when emergencies happen at home
- Your free 24-hour service line in the event of a loss in Switzerland is 0800 80 80 80; dial +41 44 628 98 98 from anywhere else in the world
- Benefit from a premium discount of up to 30% on the Zurich Relax Assistance package solutions if you have other insurance policies with Zurich
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In detail
With Zurich Relax Assistance in your suitcase, you are well-prepared for any unforeseen incidents and accidents when traveling. Our Home Care Service and legal expenses insurance complete your coverage, so that you can rest easy at home as well as during vacations. You can conclude a travel insurance policy online for yourself or for any person in your household.
Cancellation costs
- If you or someone close to you, such as a family member, partner or close relative, has a serious accident or becomes very sick before a trip, we pay cancellation costs in accordance with contractual terms and statutory law
- If you are unable to travel because the transport company has gone bankrupt, we will cover the costs for the trip you originally booked
- Applies to vacation arrangements, foreign language and holiday course stays, air, rail and sea travel and to rentals of holiday apartments, boats, cars and campers/caravans
- If your dog or cat has an accident or falls ill and cannot be taken to a boarding kennel, Zurich assumes cancellation costs
- Ticket costs for concerts, theater performances and other events with ticket prices of CHF 100 or more are also insured
- Zurich pays costs up to CHF 20,000 per person, per incident (max. CHF 80,000 for all persons living in the household)
Global travel insurance
- In the event of a serious illness or accident, we will organize and pay the costs of your return journey
- Zurich also pays the costs, for example, of search, rescue and transport (max. CHF 30,000)
- Additional costs up to CHF 1,000 arising from an insured event for transport, accommodation and food/drink are insured
- If the means of transport you selected is unavailable because the operator is insolvent, extra travel costs of up to CHF 3,000 per person are insured
Replacement trip
- We pay the costs for travel arrangements booked and paid for before you departed: up to CHF 20,000 per person and CHF 80,000 for all persons living in the same household
Home Care Service
- We provide you with fast assistance in emergency situations at home or in your vacation property in Switzerland, the Principality of Liechtenstein (e.g. due to fire, flood, theft, glass breakage, loss of keys, blocked pipes)
- Zurich organizes professional tradespeople to take immediate action as necessary
- Costs up to CHF 1,000 are insured
International travel legal protection (ORION)
- Your claims are asserted and your legal interests represented in the event of traffic accidents and theft abroad
- This protection is also valid for pedestrians, cyclists and motorbike riders or passengers (on land, on water and in the air) who have an accident
- We support you during legal proceedings relating to violations of traffic regulations (fines are not insured)
- Travel legal protection insurance covers costs up to CHF 500,000 in Europe and up to CHF 100,000 in the rest of the world
- Legal expenses services are provided by our experienced partner Orion Rechtsschutz-Versicherung AG (Orion)
Supplementary insurance
- Breakdown assistance «Basic» including replacement vehicle: protects you in Switzerland and Europe if your car is no longer roadworthy, e.g. after a breakdown, lost keys or a collision
- Exclusion of deductibles for rental vehicles: pays the agreed deductible or actual loss (e.g. theft or damage) worldwide up to CHF 5,000
- Luggage: pays costs resulting from delays, damage and loss
- Cards and blocking service: protects against the misuse of customer cards, credit cards, bank cards, post office cards and SIM cards; includes a 24-hour blocking service
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Fewer details What other customers ask
Will travel insurance cover the costs in the event of a grounding? (airline bankruptcy?)
Yes, for insurance policies concluded following the issue of the latest version of the GCI in June 2019 (all new contracts and product changes after August 10, 2019) this is included in the cover.
Do I have to take out travel insurance before booking a trip or can can I also do this afterward to insure the trip is covered?
You can also take out travel insurance after you have booked your trip and are insured if the insured event has not begun before the conclusion of the contract.
Should I need to cancel a trip for business reasons, will the insurance cover the costs?
No, unless
- an insured person's contract of employment is terminated unexpectedly by the employer (culpable termination is not insured);
- an insured person, who is registered with the regional employment office (RAV) as unemployed after booking a travel arrangements becomes unable to commence travel due to new unforeseen needs to comply with commitments and obligations set forth by the RAV office, or in cases where the insured person accepts a new contract of employment and as direct consequence is unable to commence the previously booked travel;
What does the luggage insurance cover?
The insurance covers private luggage or baggage up to the sum insured specified within the policy. It includes all objects, which the insured person has carried with them for personal use throughout the journey or have been handed over to a transportation company for transport to the travel destination.
Insured events and costs: Damage costs to luggage through sudden, unforeseen losses, damage and destruction. Parachutes, paragliders, hang gliders and kite surfing equipment are only insured against theft and loss.
Luggage late delivery: Costs for absolutely essential replacement items (max. 30 percent of the shipping costs for luggage)
Does the travel insurance apply in the event of a terror attack?
Yes, whereby the prerequisite is that no warning has been issued before travel by the FDFA or FOPH.
Does the travel insurance apply to concert or other event tickets abroad?
Yes, insofar as this pertains toattendance of one-time events like concerts or theater performances (courses excluded) with a ticket price per person of CHF 100 or more (even without a booked travel arrangement).
When is a person considered seriously ill (in accordance with the GCI)? Am I always obliged to produce a doctor's certificate?
An insured person is considered seriously ill when such is stated in a doctor's certificate, which must be available for inspection in all cases.
Does travel insurance include the costs of repatriation in the event of illness or death?
Yes, repatriation in the event of serious illness or accident on the part of the insured person to their fixed residence in Switzerland or the Principality of Liechtenstein and/or the respective local hospital is covered.
Furthermore, the costs for the burial and transportation of the body of the insured to their residence in Switzerland or the Principality of Liechtenstein are likewise covered.
Can the insurance also be purchased for a single trip?
No, this is an annual policy, which as a rule is priced more favorably than if you were to take out insurance for each trip individually. Plus: the insurance coverage of our annual insurance policy naturally applies to weekend excursions too.
If a trip must be canceled as a result of a natural disaster (such as flooding, volcanic eruption etc.), will the insurance cover the costs?
Yes, for acts of God (sudden natural disasters including floods, inundation, storms [= winds in excess of 75 km/h], hail, avalanches, snow pressure, landslides, rock fall or earthquakes) as with other natural disasters.
Is my breakdown assistance cover also valid while traveling abroad?
The insurance applies to occurrences of loss within Switzerland and the Principality of Liechtenstein, European countries as well as countries bordering the Mediterranean and the island states of the Mediterranean. For transport across the sea the insurance coverage will continue uninterrupted, providing the point of departure and destination are within the region of validity.
However, the insurance does not apply in the following countries: Belarus, Moldavia, the Ukraine, the Russian Federation, Georgia, Armenia, Azerbaijan Kazakhstan, Egypt, Algeria, Lebanon, Libya and Syria.
Occurrences of loss or damage pertaining to rental vehicles are not covered.
Will travel insurance cover the costs in the event of a grounding? (airline bankruptcy?)
Yes, for insurance policies concluded following the issue of the latest version of the GCI in June 2019 (all new contracts and product changes after August 10, 2019) this is included in the cover.
Our advisory service
Our modular Zurich Relax Assistance travel insurance gives you the best protection. We would be glad to advise you.
Contact form
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Call 0800 80 80 80
from outside Switzerland +41 44 628 98 98
