What is the Zurich Repair Network?

The Zurich Repair Network (formerly known as Help Point PLUS) is a service that takes care of organizing the entire repair for you in the event of a loss. The advantages are obvious: 

• No effort for you
  You report the claim to us by phone or online, or make an appointment directly at one of our 30 or so Zurich Help Points – and we take care of the rest: we organize the repair and an alternative means of transportation (replacement vehicle, public transit ticket or taxi voucher) so that you remain mobile.
• No extra costs
  There is no extra payment for this service – the only important thing is that you contact Zurich first in the event of a loss. This enables us to provide you with optimum support and ensure that you benefit from all the advantages of our network.
• Switzerland-wide network
  We have connections nationwide with around 300 first-class partner garages, and the Zurich Repair Network means you can benefit from this too. We will suggest a partner garage near you.
• Lifetime repair guarantee
  Repairs carried out by our partner garages are covered by a lifetime guarantee. 
• Premium reduction
  You pay a lower premium because you report the damage to Zurich first and we can organize the repair through our network.
• Sustainability
  Thanks to our reliable partner network, we use targeted repair methods that are cost effective and ensure a high quality of service for your vehicle – while also paying attention to the responsible use of resources.

To benefit from the advantages of the Zurich Repair Network, contact Zurich first in the event of vehicle damage. This is how our claims service with the Zurich Repair Network works:

1. Report a claim
   You can call us, fill in our online form or make an appointment directly at one of our 30 or so Help Points.
2. Repair
   We organize the repair at one of our 300 or so partner garages or directly at the Help Point. We will take care of the paperwork and, if necessary, provide you with a replacement vehicle, a public transit ticket or a taxi voucher.
3. Vehicle appraisal
   An experienced vehicle expert is on hand at the Help Point to provide you with advice and assistance: they will inspect your car on site, document the damage and explain the repair options to you. 
4. Vehicle collection
   As soon as your vehicle has been repaired, we will inform you, and you can pick it up again. Repairs carried out within the Zurich partner network carry a lifetime guarantee.
5. Pick-up and delivery service
   If you don't want to drive to the Zurich Help Point, we offer a pick-up and delivery service for your car. After the repair, we will return your vehicle to your doorstep.

Our customers particularly praise the simple claim notification process and the rapid, competent assistance:

• Professional network: 
  "I was recommended a workshop nearby and everything was organized by Zurich. It couldn't be easier."
• Fast and straightforward claim settlement: 
  "The claim notification process was straightforward, communication was fast and friendly, and the settlement was quick and smooth. This is what good customer service looks like – thank you very much!"
• Flexible solutions and support in an emergency: 
  "Roadside assistance was on site immediately and took our car to the garage. The replacement vehicle was also organized for us. You can't get better care than that!"
• High-quality repair: 
  "The repair work on my car was carried out quickly and cleanly. I didn't have to worry about anything – all I had to do was drop the car off and pick it up again."
•  Long-lasting satisfaction: 
  "I've had home insurance, car insurance and roadside assistance cover with Zurich for many years and have always been satisfied – keep it up!"
• Personal support and expert advice: 
  "Very friendly and competent – from the reception at the Help Point to the quick information on when the vehicle will be repaired."

The following statements are based on customer feedback and have been summarized thematically.